Customer Testimonials
While the office of Consumer Protection is committed to solving consumer issues, it is also important to note those businesses that are committed to making a customer's experience enjoyable. To that end, I feel that when a person is pleased with the service of a company, it is good idea to drop them a line and let them know to "Keep up the Good Work".With that said, I would like to recognize the outstanding professionalism of Carey and his staff at Cherner Brothers Auto Sales Wednesday, October 17, 2018 as well as September 12, 2017.In this day and age good customer service is often difficult to find, and I feel it is important that it be recognized. This was actually my second vehicle purchase and I went from knowing nothing about the process to being one of the most informed clients out here. Carey’s leadership and team has guided them to perform and surpass customer expectations and this was demonstrated through each conversation we had during this purchase process. WOW!!Most company's talk about trying to make the public experience like staying at the Ritz Carlton, or having a Nordstrom customer service mindset,(do whatever it take to make the customer happy) but few are able to do it, your employee have not only done it, but they raised the bar in my eyes in terms of what customer service should be. Whatever you are doing to empower your employees it is working.Therefore, I would like to express my sincere thanks for the services provided by Cherner Brothers Aito Sales as they should certainly be commended for such outstanding service. Lisa
Do not trust these guys. These guys do not stand by their word. They told me a car was available. I drove 2 hours to buy it. Was gonna pay full asking price cash. Once there they told me no the car was on hold. Literally wasted half a day dealing with people that cant stand by their words. Beware.
Great experience from more of a mom and pop type dealership. Most of the deal was dome by phone and email which made it quick and simple to take delivery of our 2 trucks.
Carey at Cherner Brothers Auto has made the car buying process SEAMLESS, a true professional. You can’t put a value on his knowledge of the car business. He guided me to a Lexus LS460 that is BETTER than IDEAL. The car is in pristine condition at a great price. I’m very thankful to have found Carey and the team at Cherner Bros. I will always purchase my cars from Carey and continue to refer my friends and family. Thank you for a great experience!
Carey at Cherner Brothers Auto has made the car buying process SEAMLESS, a true professional. You can’t put a value on his knowledge of the car business. He guided me to a Lexus LS460 that is BETTER than IDEAL. The car is in pristine condition at a great price. I’m very thankful to have found Carey and the team at Cherner Bros. I will always purchase my cars from Carey and continue to refer my friends and family. Thank you for a great experience!
Just too good for words, very fair to deal with, went above and beyond meeting customer satisfaction! Carey and team made this deal happen, and even delivered vehicle to my home town of Luray, Va..
I bought a 2011 chrysler 200 limited a month ago I absolutely love it!!! Great car at a great price and everyone there has taken such great care of me! 10/10 and will recommend them to anyone looking for a great car. Marty is so awesome and will definitely take good care of you.
Very simple transaction for a fairly priced car. Couldn't ask for much more.
best place I've ever bought a car.
